The way we travel and stay in hotels has undergone a significant transformation. One of the most notable innovations in the hotel industry is contactless check-in. This feature has revolutionized the way travelers start their stay, providing a number of advantages for both guests and hotels.
In this article we will share with you the main benefits of contactless check-in.
1. Save time and speed up the work at the front desk
Say goodbye to long lines at the front desk. The check-in process at the front desk is usually manual, which generally generates queues and discomfort for guests. Thanks to contactless check-in, this process is streamlined, since a large part of it is completed before arrival, which reduces lines and waiting time at the front desk.
In addition, by significantly reducing the workload at the front desk, you will be able to offer a more personalized and qualified service. You can even include a digital door opening system so that your guests do not have to pick up the key at the front desk.
2. Improve communication with your guest
Another advantage of online check-in is the communication with your customers. Effective communication is the key to providing excellent service and creating a memorable experience. Caring about their experience even before they arrive can set you apart from other hotels. Therefore, online check-in allows you to create a more personalized communication with your customers.
You can stay in touch with your guests before, during and after their stay, providing them with information and security in their reservation. It also gives you the opportunity to provide additional information about specific guest preferences and needs.
3. Increase your revenue
Contactless check-in also allows you to increase sales. The guest will be able to improve their experience thanks to upselling and cross-selling, which will allow you to offer extra services and activities, turning a simple stay into an unforgettable memory.
By offering guests services that are tailored to their needs, you increase their satisfaction, which at the same time will increase guest loyalty as well as enhance the hotel’s image and increase your revenues.
In some hotels, guests can also choose their room based on availability and personal preference prior to arrival. In addition, they will be able to plan their travel itinerary more accurately.
4. Add comfort and flexibility to the stay
Convenience is undoubtedly an advantage of online check-in that is highly valued by guests. Travel plans can often change due to flight delays or other unexpected events. Guests can check in online from the comfort of their home or office, removing the need to check in at the hotel’s front desk.
Contactless check-in also provides flexibility by allowing guests to adjust their estimated time of arrival and, in some cases, even make changes to their reservation without the need to visit the front desk. By simplifying the rearrangement process and minimizing potential inconvenience, both guests and hotels benefit.
5. Optimize resources and reduce costs
Online check-in not only benefits guests, it also brings operational efficiencies to hotels. By integrating online check-in with the PMS, regardless of the booking channel (direct, OTAs or TO), it will allow guest information to reach the front desk staff in an automated way, reducing manual work and operational management for your team.
In this way, front desk staff can concentrate on providing a more personalized service and attending to guests’ individual needs, instead of only dealing with administrative tasks.
Conclusion
And these are just some of the benefits of contactless check-in!
Online check-in has revolutionized the hotel industry by simplifying and enhancing the travel experience for guests. In addition to saving time and providing convenience, this solution has the potential to improve guest satisfaction by offering a more personalized and efficient experience.
Moreover, in an increasingly health-conscious world, online check-in has become a key tool to ensure the safety and well-being of travelers.
